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Privacy Policy

1. Introduction

This Privacy Policy explains how Essential 3D Prints collects, uses, stores, protects, and discloses personal information.

This Privacy Policy applies when you visit our website, place an order, create an account, contact us, submit a custom 3D printing request, send us a model file, request 3D design services, subscribe to marketing communications, or otherwise interact with Essential 3D Prints.

By using our website or services, you acknowledge that we may handle your personal information as described in this Privacy Policy.

This Privacy Policy should be read together with our Terms and Conditions, Shipping Policy, Returns and Refunds Policy, FAQ, and other website policies where relevant.

2. Business Information

This website is operated by:

Business Name: Essential 3D Prints

ABN: 56 198 131 536

Location: Western Australia, Australia

Website: https://essential3dprints.com.au/

Email: admin@essential3dprints.com.au

Contact Page: https://essential3dprints.com.au/contact-us/

For privacy-related questions, access requests, correction requests, deletion requests, or complaints, please contact us using the details above.

3. Personal Information We Collect

We may collect personal information that you provide to us directly, that is generated through your use of our website, or that is provided through third-party services connected to our store.

The types of personal information we may collect include:

  • Name
  • Email address
  • Phone number
  • Billing address
  • Shipping address
  • Order details
  • Payment-related information
  • Contact form messages
  • Custom quote enquiries
  • Customer account details
  • Marketing subscription details
  • Uploaded model files
  • STL, 3MF, OBJ, STEP, SVG, or other design/model files
  • Sketches, drawings, photos, reference images, or design notes
  • Measurements and project requirements
  • Product preferences, colours, variations, and customisation requests
  • Communication history
  • IP address
  • Browser, device, and usage information
  • Website activity and analytics information

We do not intentionally collect more personal information than is reasonably necessary for our business activities.

4. Payment Information

Payments may be processed through BigCommerce, Stripe, BigCommerce Payments, bank transfer, credit/debit card processing through BigCommerce, or other payment providers we may use.

We do not intentionally store full credit card details on our own systems. Payment information is generally processed securely by the relevant payment provider.

Payment providers may collect, process, and store information according to their own privacy policies, security practices, and terms.

5. How We Collect Personal Information

We may collect personal information when you:

  • Place an order through our online checkout
  • Create a customer account
  • Contact us through our contact form
  • Email us
  • Request a custom 3D printing quote
  • Submit a custom design or design-to-print enquiry
  • Send us files, photos, sketches, drawings, references, or measurements
  • Subscribe to marketing emails
  • Communicate with us through social media
  • Contact us by phone, text message, or other communication method
  • Interact with our website, advertisements, cookies, analytics tools, or tracking technologies
  • Use third-party services connected to our website

We may also receive information from service providers used to operate our website, process orders, manage payments, deliver products, provide marketing, analyse website performance, or support customer service.

6. Why We Collect Personal Information

We collect and use personal information for purposes including:

  • Processing and fulfilling orders
  • Producing made-to-order 3D printed products
  • Providing custom 3D printing services
  • Providing 3D design and print services
  • Reviewing model files and project requirements
  • Preparing quotes and invoices
  • Processing payments
  • Arranging delivery and shipping
  • Communicating with customers
  • Responding to enquiries
  • Managing customer accounts
  • Handling returns, refunds, damaged items, incorrect items, or order issues
  • Providing customer support
  • Sending order updates and service messages
  • Sending marketing communications where permitted
  • Improving our website, products, services, and customer experience
  • Managing fraud prevention and website security
  • Meeting legal, accounting, tax, record-keeping, and business obligations
  • Resolving disputes or enforcing our Terms and Conditions

We may also use information for internal business records, analytics, reporting, operational planning, and service improvement.

7. Custom Files, Design Information, and Uploaded Materials

Because Essential 3D Prints provides custom 3D printing and 3D design services, customers may send us files or project materials.

These may include:

  • 3D model files
  • STL, 3MF, OBJ, STEP, SVG, or other design files
  • Sketches
  • Drawings
  • Photos
  • Reference images
  • Measurements
  • Notes
  • Product ideas
  • Functional requirements
  • Colour and material preferences

We may use these materials to:

  • Review your enquiry
  • Assess printability
  • Prepare a quote
  • Design or modify a model
  • Prepare a model for printing
  • Slice or configure a print job
  • Produce the requested item
  • Communicate with you about the project
  • Keep records for order support or repeat orders

We do not sell customer-provided files.

We do not share customer-provided model files, sketches, drawings, or reference materials except where reasonably necessary to provide our services, operate our business, comply with legal obligations, resolve disputes, or obtain technical support.

You may request deletion of customer-provided files where practical. However, we may retain some records where required for legal, accounting, tax, operational, dispute-resolution, backup, or legitimate business purposes.

8. Marketing Communications

If you subscribe to our marketing emails, create an account, place an order, or otherwise agree to receive marketing communications, we may send you updates about products, promotions, services, custom printing, design services, or business news.

We may use BigCommerce email marketing and other email marketing tools to manage and send marketing communications.

You can unsubscribe from marketing emails by using the unsubscribe link in the email or by contacting us.

Even if you unsubscribe from marketing communications, we may still send non-marketing messages, such as order confirmations, payment updates, shipping updates, customer service replies, quote information, or important service notices.

9. Cookies, Analytics, and Tracking Technologies

Our website may use cookies, pixels, analytics tools, tracking technologies, and similar technologies.

These technologies may help us:

  • Operate the website
  • Remember preferences
  • Improve website performance
  • Understand how visitors use the website
  • Measure advertising performance
  • Improve products and services
  • Provide relevant advertising
  • Analyse customer behaviour and website traffic
  • Protect against fraud or misuse

We may use tools including, but not limited to:

  • BigCommerce built-in analytics
  • Google Analytics
  • Google Search Console
  • Google Ads tracking
  • Meta/Facebook Pixel
  • TikTok Pixel
  • Other analytics, advertising, reporting, or website improvement tools

These third-party providers may collect information such as IP address, browser type, device information, pages visited, time spent on pages, referral source, and interactions with our website or advertisements.

You may be able to manage cookies through your browser settings. Disabling cookies may affect how the website functions.

10. Third-Party Service Providers

We may share personal information with third-party service providers where reasonably necessary to operate our business, provide our services, process orders, deliver products, communicate with customers, improve our website, or comply with business and legal obligations.

These providers may include:

  • BigCommerce, which provides our ecommerce platform, online store, checkout, customer account, order management, and email marketing tools
  • Stripe, BigCommerce Payments, and other payment providers used to process payments
  • ReadyToShip, which may be used to manage shipping labels, order fulfilment, shipping workflows, and delivery-related information
  • Australia Post and other delivery providers used to ship orders
  • Email marketing and customer communication tools
  • Analytics and advertising providers
  • Website hosting, technical, security, and maintenance providers
  • Contact form and customer support tools
  • File upload, file storage, or project management tools
  • Review, product customisation, and customer experience apps
  • Shipping rate, shipping label, and fulfilment tools
  • Accounting, bookkeeping, tax, and business administration providers
  • Fraud prevention, security, and compliance tools
  • Professional advisers, where required

The information shared may include details such as your name, contact details, order details, shipping address, delivery information, payment-related information, customer messages, and other information needed for the relevant service.

We only share personal information where reasonably necessary for the relevant purpose.

Third-party providers may handle personal information according to their own privacy policies, security practices, and terms. We are not responsible for the privacy practices of third-party websites, platforms, or services.

11. Overseas Disclosure and Storage

Some of our third-party service providers may store, process, or access personal information outside Australia.

This may include ecommerce platforms, payment providers, analytics providers, advertising providers, marketing tools, cloud storage services, technical support providers, delivery-related systems, file handling tools, or other business systems.

By using our website or services, you acknowledge that your information may be processed, stored, or accessed outside Australia where necessary for our business operations.

We take reasonable steps to choose reputable service providers and protect personal information, but we cannot control every aspect of third-party systems, international infrastructure, or overseas data handling practices.

12. How We Protect Personal Information

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

Security measures may include:

  • Using secure ecommerce and payment platforms
  • Limiting access to personal information where practical
  • Using password-protected accounts
  • Using secure communication and storage systems where practical
  • Maintaining business records responsibly
  • Using reputable third-party service providers
  • Reviewing and improving security practices over time

However, no method of online transmission, electronic storage, or website operation is completely secure. We cannot guarantee absolute security of information transmitted online.

You are responsible for keeping your account login details secure and for notifying us if you suspect unauthorised access.

13. Data Retention

We retain personal information for as long as reasonably necessary for business, legal, accounting, tax, warranty, record-keeping, dispute-resolution, fraud prevention, customer support, and operational purposes.

This may include retaining:

  • Order records
  • Payment records
  • Communication history
  • Custom quote information
  • Customer-provided files
  • Design project records
  • Shipping information
  • Returns and support records
  • Marketing subscription records

When personal information is no longer reasonably required, we may delete, de-identify, archive, or securely store it according to our business and legal requirements.

14. Accessing or Correcting Your Personal Information

You may contact us to request access to personal information we hold about you or to request correction of inaccurate, outdated, incomplete, or misleading information.

Please contact us at:

admin@essential3dprints.com.au

or through:

https://essential3dprints.com.au/contact-us/

We may need to verify your identity before providing access or making changes.

We will respond within a reasonable time and, where practical, within 30 days.

In some circumstances, we may not be able to provide access or delete information, for example where information must be retained for legal, accounting, tax, dispute-resolution, fraud-prevention, or legitimate business purposes.

15. Deleting Personal Information or Customer Files

You may contact us to request deletion of your personal information or customer-provided files.

Where practical and where the information is no longer reasonably required, we may delete, de-identify, archive, or securely restrict access to the information.

However, we may retain certain information where necessary for:

  • Legal obligations
  • Accounting or tax records
  • Order records
  • Dispute resolution
  • Fraud prevention
  • Customer support
  • Business records
  • Backup systems
  • Compliance with our Terms and Conditions
  • Legitimate business purposes related to completed orders, custom projects, or service history

Deletion may not be immediate where information is stored in backups, archives, third-party systems, or records that must be retained for legitimate purposes.

16. Children and Minors

Our website and services are intended for customers who are capable of placing orders and entering into transactions.

We do not knowingly collect personal information from children without appropriate parent or guardian involvement.

If a child or minor wishes to use our website, place an order, submit a file, or request a custom print or design service, they should do so with the involvement and permission of a parent or guardian.

If you believe a child has provided personal information without appropriate consent, please contact us.

17. Links to Other Websites

Our website may contain links to third-party websites, platforms, payment providers, shipping tools, social media pages, or external services.

We are not responsible for the privacy practices, security, content, or policies of third-party websites or services.

You should review the privacy policies and terms of any third-party websites or services you use.

18. Privacy Complaints

If you have a concern or complaint about how we handle your personal information, please contact us first so we can try to resolve it.

Contact:

Email: admin@essential3dprints.com.au

Contact Page: https://essential3dprints.com.au/contact-us/

Please include details of your concern and any relevant information.

We will review your complaint and respond within a reasonable time, and where practical, within 30 days.

If you are not satisfied with our response and the Privacy Act applies, you may be able to contact the Office of the Australian Information Commissioner or another relevant regulator for guidance.

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

The updated version will be published on our website. The date of publication or update may be shown on this page.

You should review this Privacy Policy periodically to stay informed about how we handle personal information.

20. Contact Us

If you have any questions about this Privacy Policy or how we handle personal information, please contact us:

Essential 3D Prints

ABN: 56 198 131 536

Location: Western Australia, Australia

Website: https://essential3dprints.com.au/

Email: admin@essential3dprints.com.au

Contact Page: https://essential3dprints.com.au/contact-us/

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