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Shipping Policy

1. Introduction

This Shipping Policy explains how shipping, delivery, production time, dispatch, and damaged or delayed parcels are handled by Essential 3D Prints.

This policy applies to orders placed through our website:

https://essential3dprints.com.au/

Essential 3D Prints is based in Western Australia, Australia, and currently ships orders within Australia only.

This Shipping Policy should be read together with our Terms and Conditions, Returns and Refunds Policy, Privacy Policy, FAQ, and any product-specific information shown on our website.

2. Shipping Locations

We currently ship within Australia only.

At this stage, we do not offer international shipping.

Shipping availability may depend on the delivery address, shipping provider, parcel size, parcel weight, and available services at checkout.

Some delivery services may not be available for certain address types, including PO Boxes, Parcel Lockers, remote areas, or unusual delivery locations. If there is an issue with the shipping address or available delivery method, we may contact you before dispatch.

3. Made-to-Order Production

All products sold by Essential 3D Prints are made to order.

This means products are produced after the order is placed and are not generally held as ready-to-ship stock.

Made-to-order production allows us to offer a wider range of colours, sizes, variations, and custom options. However, production time is required before dispatch.

Production time is separate from shipping time.

4. Production Time Before Dispatch

Production time varies depending on the order.

Before dispatch, an order may go through several steps, including:

  • Order review
  • Model or file preparation, where required
  • Colour and material preparation
  • Slicing configuration
  • Printer preparation
  • Printing
  • Cooling
  • Post-print processing
  • Quality checking
  • Packing
  • Preparing the order for dispatch

The time required to produce your order may depend on:

  • Product size
  • Product complexity
  • Selected colour or material
  • Quantity ordered
  • Current order volume
  • Print time
  • Customisation requirements
  • Whether the order includes custom 3D printing or 3D design work
  • Material availability
  • Any required communication or approval before production

Some standard made-to-order products may be completed faster than large prints, complex prints, custom 3D printing orders, or design-to-print projects.

If we expect a significant delay, we will contact you where practical.

5. Dispatch Days

Orders are usually dispatched on business days, excluding weekends and public holidays.

Because all products are made to order, dispatch does not occur immediately after checkout. Your order must first be produced, checked, packed, and prepared for shipping.

6. Shipping Methods and Costs

We currently offer standard shipping options and may add express shipping or other delivery options in the future.

Available shipping methods, costs, and any free shipping offers will be shown at checkout where applicable.

Shipping may include:

  • Flat-rate shipping
  • Standard shipping
  • Express shipping, if available
  • Free shipping promotions or thresholds, if offered
  • Other shipping options displayed at checkout

Shipping costs may vary depending on:

  • Delivery address
  • Parcel size
  • Parcel weight
  • Shipping method
  • Packaging requirements
  • Order value
  • Carrier rates

If a shipping cost is incorrect due to an error, unusual parcel size, remote location, or custom order requirement, we may contact you before dispatch.

7. Shipping Providers

Orders may be delivered using:

  • Australia Post
  • Courier or parcel delivery providers
  • Other delivery providers where suitable

We may choose the most suitable delivery provider based on parcel size, destination, service availability, and order requirements.

8. Delivery Timeframes

Delivery time begins after your order has been produced, checked, packed, and dispatched.

Estimated delivery time does not include production time.

Delivery time may vary depending on:

  • Destination
  • Shipping provider
  • Parcel size
  • Service selected
  • Public holidays
  • Weather events
  • Carrier delays
  • Peak shipping periods
  • Remote or regional delivery areas
  • Events outside our control

Delivery timeframes are estimates only and are not guaranteed.

If you need an item by a specific date, please contact us before ordering. We may be able to review the request, but urgent production or delivery is not guaranteed unless agreed in writing before the order is placed.

9. Tracking

Tracking will be provided where available.

Most Australia Post parcel services include tracking. Where tracking is available, tracking details may be sent by email, through your order notification, or through the relevant delivery provider.

Please allow time for tracking information to update after dispatch.

10. Customer Shipping Details

Customers are responsible for providing accurate and complete shipping details at checkout.

Please make sure your:

  • Name
  • Delivery address
  • Email address
  • Phone number
  • Suburb
  • State
  • Postcode

are correct before placing an order.

Essential 3D Prints is not responsible for delays, failed deliveries, returned parcels, or lost orders caused by incorrect or incomplete shipping information provided by the customer.

If you notice an error in your shipping details, please contact us as soon as possible:

admin@essential3dprints.com.au

or use our contact page:

https://essential3dprints.com.au/contact-us/

If your order has not yet been dispatched, we may be able to update the address. Once an order has been dispatched, we may not be able to change the delivery address.

11. Delivery Delays

Once an order has been dispatched, delivery is handled by the shipping provider.

Essential 3D Prints is not responsible for delays caused by shipping providers, including delays caused by:

  • Australia Post or courier delays
  • Incorrect customer address
  • Failed delivery attempts
  • Weather events
  • Public holidays
  • Peak shipping periods
  • Remote delivery locations
  • Transport disruptions
  • Events outside our control

If your parcel appears delayed, please check the tracking information first.

If tracking shows your parcel has not arrived within a reasonable time, please contact us. We may need to investigate with the shipping provider before offering a solution.

12. Authority to Leave and Safe Delivery

If a parcel is left unattended by a shipping provider, this may be subject to the provider’s delivery terms, customer delivery instructions, or delivery method selected.

Essential 3D Prints is not responsible for loss, theft, weather damage, or unauthorised collection after a parcel has been delivered to the address provided by the customer, unless required by law.

If safe delivery is important, please ensure your delivery address is secure and suitable for receiving parcels.

13. Returned-to-Sender Parcels

If a parcel is returned to us because of an incorrect address, failed delivery, non-collection, refusal of delivery, or another customer-related issue, we may contact you to arrange redelivery.

Additional shipping charges may apply.

If the item is made to order or custom made, cancellation or refund may not be available simply because the parcel was returned due to incorrect customer details, failed delivery, refusal of delivery, or failure to collect.

Where redelivery is requested, we may require payment of additional shipping costs before the parcel is sent again.

This does not affect any rights you may have under Australian Consumer Law or our Returns and Refunds Policy.

14. Lost Parcels

If tracking shows that an order has not been delivered within a reasonable time, please contact us.

We may need to investigate with the shipping provider before deciding the next step.

Depending on the circumstances, the shipping provider may require time to complete an investigation.

If a parcel is confirmed as lost, we will review the issue and advise the next step. The outcome may depend on the shipping provider’s investigation, the delivery information available, the circumstances of the loss, and any rights you may have under Australian Consumer Law.

Essential 3D Prints is not responsible for shipping provider delays or errors outside our reasonable control, but we will assist with reasonable enquiries where practical.

15. Damaged Parcels

If your order arrives damaged, please contact us within 48 hours of delivery.

Please provide:

  • Your order number
  • Clear photos of the damaged item
  • Clear photos of the packaging
  • Clear photos of the shipping label
  • A description of the issue

This helps us assess the issue and, where relevant, raise a claim with the delivery provider.

Please keep the item and packaging until we advise the next step.

For more information, please refer to our Returns and Refunds Policy.

16. Incorrect or Missing Items

If you receive an incorrect item or believe something is missing from your order, please contact us within 48 hours of delivery.

Please provide:

  • Your order number
  • Photos of the item received
  • Photos of the packaging
  • Photos of the shipping label
  • A description of the issue

We will review the issue and advise the next step.

For more information, please refer to our Returns and Refunds Policy.

17. Custom Orders and Design-to-Print Projects

Custom 3D printing and design-to-print orders may take longer than standard made-to-order products.

These orders may require:

  • File review
  • Design work
  • Customer approval
  • Model preparation
  • Slicing configuration
  • Material preparation
  • Test fitting or design adjustment where applicable
  • Additional communication before production

Shipping time begins only after the custom item has been completed, checked, packed, and dispatched.

18. Split Shipments

In some cases, we may send items from the same order in separate parcels.

This may happen if:

  • Items are different sizes
  • Items require different production times
  • Items require different packaging
  • Part of an order is ready earlier
  • A safer packing method requires separate parcels

If your order is split into multiple shipments, tracking may be provided separately where available.

19. Packaging

We pack orders carefully to reduce the risk of damage during delivery.

Packaging style may vary depending on the product size, shape, fragility, quantity, and shipping method.

Because 3D printed products can vary in shape and structure, some items may require additional packaging or separate packing to help protect them during transit.

20. Public Holidays and Peak Periods

Production and delivery may take longer during busy periods, including:

  • Public holidays
  • Christmas and holiday periods
  • Sales events
  • Supplier delays
  • High order volume periods
  • Extreme weather or delivery network disruptions

We recommend ordering early if you need an item by a specific date.

We cannot guarantee delivery by a specific date unless agreed in writing before the order is placed.

21. Local Pickup

We do not currently offer local pickup.

All available delivery options will be shown at checkout where applicable.

22. Contact Us About Shipping

If you have a question about shipping, delivery, production time, dispatch, or tracking, please contact us:

Essential 3D Prints

Email: admin@essential3dprints.com.au

Contact Page: https://essential3dprints.com.au/contact-us/

Website: https://essential3dprints.com.au/

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